Privacy Policy

Privacy Policy

Utopia Adventures is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and handle your personal information when you use our website [www.utopia-adventures.com] or our services.

1. Usage Information: We may collect information about how you interact with our website, including pages visited, links clicked, and other actions taken. This may include:  

• Geo-location Information. Such as precise or  approximate location determined from your IP address or mobile device’s  GPS depending on your device settings. We may also collect this  information when you’re not using the app if you enable this through  your settings or device permissions.
• Usage Information. Such as the pages or content you view, searches for tours, bookings you have made, and other actions on our app or website on different devices.
• Log Data and Device Information. Such as details about how you are using the website or app (including  if you clicked on links to third party applications), access dates and times, and other information from your device, and the pages you  have viewed or engaged with before or after using the website or app. We  may collect this information even if you have not created an account, logged in or signed up to our newsletter.
• Payment Transaction Information. Such as payment instrument used, date and time, payment amount, payment  instrument expiration date and billing postcode, IBAN information, your address, and other related transaction details.
• Cookies. Our website uses a technology called a “cookie”. Please see our Cookie Policy for more information. The Cookie Policy explains the ways we use cookies on our website and mobile app.

Our  primary use of your personal information is to arrange and provide you with the best service whilst travelling with us. An example of how we use your information may be:

• To enable booking with your account on our website or in our mobile app
• To create a personal identifier for booking services so that we may identify you and distinguish you from our other customers;
• To create a personal identifier for chat functionality and for notifications;
• To provide our staff with the required information to operate services booked by you;
• To perform analytics (e.g. our website or our  mobile app) to ensure that it operates as intended.
• To send you messages, updates, security alerts, and account notifications about any  services that you  have requested
• To provide you ongoing service and support, including to assist in the resolution of any issues you may experience.

1. Analytics: We use analytics tools to understand how users interact with our website and to improve our services.

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described below:

1. Service Providers: We may share your information with third-party service providers who help us operate our website or provide services to you.
2. Legal Compliance: We may disclose your information if required by law or in response to a court order.

We use cookies and similar technologies to enhance your experience on our website. You can control cookies through your browser settings.

You have the right to:

• Access, correct, or delete your personal information
• Opt-out of receiving promotional communications
• Disable cookies through your browser settings

We take reasonable measures to protect your personal information from unauthorized access or disclosure.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.

If you have any questions or concerns about this Privacy Policy, please contact us at info@utopia-adventures.com.

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